B.OLUME Hair Privacy Policy

Last Updated: September 24, 2025

B.OLUME Hair (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains what kind of personal information we collect through our online store, why we collect it, how we use it, and the measures we take to keep it secure.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with our services, we collect the following personal information:

  • Order Information:
    • Full name, shipping address, email address, and phone number.
  • Payment Information:
    • All payments are securely processed through our third-party payment gateway, Stripe. We do not directly collect, store, or have access to your credit card information or other financial details.
  • Customer Service Inquiries:
    • Information you provide when you contact us via email, phone, KakaoTalk, or WeChat.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process and Fulfill Orders: To manage your orders, process payments, arrange for shipping, and provide you with tracking numbers.
  • To Provide Customer Support: To respond to your inquiries, including requests for order changes, address corrections, and issues with missing or damaged items.
  • To Process Refunds: To manage returns and process refunds in accordance with our terms and conditions.
  • To Improve Our Services: For internal analysis and statistical purposes to enhance the customer experience.
  • To Comply with Legal Obligations: To meet our obligations under applicable laws and regulations.

3. Sharing Your Information with Third Parties

We do not sell or rent your personal information. We will not disclose your personal information to third parties without your consent, except in the following cases:

  • Payment Gateways: To securely process your payments, we share transaction information with Stripe.
  • Shipping Companies: To deliver your order, we provide your name, address, and contact number to our courier partners.
  • Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Your Rights

You have the right to access, update, or request deletion of your personal information at any time. If you wish to exercise these rights, please contact us using the details provided below.

6. Data Security

We take the security of your data seriously and have implemented appropriate technical and administrative measures to protect it. All payment transactions are processed through a secure, encrypted channel (SSL). Access to your personal information is restricted to employees who require it to perform their job functions.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Business Name: B.OLUME Hair
  • Address: 322 Little Lonsdale Street, Melbourne, Victoria 3000, Australia
  • Email: in**@************om.au
  • Phone: +61 (0) 499 494 998
  • KakaoTalk: bolume322
  • WeChat: bolumehair