FAQ’S & T&C’S FOR ONLINE ORDERS
1DO YOU SHIP INTERNATIONALLY ?
Currently, we only ship within Australia.
2WHAT PAYMENT METHODS DO YOU ACCEPT ?
* All payments need to be made via Stripe
3DO YOU OFFER CLICK AND COLLECT / PICKUP FROM STORE ?
We don't currently offer 'click and collect', however you're welcome to make your purchases in person at our salon shop.
4DO YOU OFFER FREE SHIPPING ?
* Enjoy free shipping on orders of $100 or more (after discounts).
* A $10 flat rate applies to orders under $100.
* A $10 flat rate applies to orders under $100.
5WHEN WILL MY ORDER BE SHIPPED / DELIVERED ?
* We will dispatch your order in 2-5 business days. You will receive a tracking number when your parcel is shipped.
* Please note our couriers do not collect parcels on weekends and public holidays.
* Please note our couriers do not collect parcels on weekends and public holidays.
6I HAVE NOT RECEIVED A SHIPPING NOTIFICATION FOR MY ORDER AFTER A FEW WEEKS ?
* Please contact us if you have not received a tracking notification or heard from us after 1 week of placing the order.
7HOW DO I MAKE CHANGES TO MY ORDER ?
* If you require any changes to your order including address details, please contact us immediately at info@bolumehair.com.au .
* If your order has already been processed, B.OLUME Hair accepts no responsibility for incorrect details entered.
* If your order has already been processed, B.OLUME Hair accepts no responsibility for incorrect details entered.
8SOME ITEMS IN MY ORDER ARE MISSING ?
* If there is a missing or incorrect item in your order, please let us know within 24 hours of receiving it.
* We only accept missing/incorrect product claim within 24 hours after you received your order.
* We only accept missing/incorrect product claim within 24 hours after you received your order.
9WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY ?
* For faulty items please email us at info@bolumehair.com.au so that our returns team can arrange for the damaged/faulty goods to be repaired or replaced as soon as possible.
* The item must be in new and unused condition. We will assess the fault upon return and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
* The item must be in new and unused condition. We will assess the fault upon return and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
10WHAT IS THE RETURN POLICY ? ARE THERE ANY CHARGES FOR RETURNS ?
* No change of mind returns. No returns unless damaged.
* Return postage needs to be paid by the customer.
* Return postage needs to be paid by the customer.
11WHAT IF MY PARCEL IS LOST DURING THE TRANSIT OR RETURNED BECAUSE IT COULD NOT BE DELIVERED ?
* If you think your parcel is lost in transit, please contact the courier company directly to start an investigation. We do not replace nor provide a refund for lost parcel in transit.
* If your parcel is returned to us because it could not be delivered, we will contact you via email and offer the following options:
- Resend the parcel and additional shipping fees will be charged;
- Provide a refund except for shipping fee.
* If your parcel is returned to us because it could not be delivered, we will contact you via email and offer the following options:
- Resend the parcel and additional shipping fees will be charged;
- Provide a refund except for shipping fee.
12WHEN WILL I GET THE REFUND ?
* We will sent you a confirmation email when we have processed your refund.
* Please allow up to 5 business days to receive the refund in your account.
* Please allow up to 5 business days to receive the refund in your account.